Effective date: April 30, 2026 · Last updated: May 19, 2026
This Service Agreement ("Agreement") is between Anchor Point Agency AI LLC, a Florida limited liability company ("Anchor Point", "we", "us"), and the customer identified at signup ("Customer", "you").
By using the Service, you agree to these terms.
Anchor Point provides an AI-powered phone receptionist service ("Service") that:
The specific features available depend on the subscription tier the Customer selects (Pro, Premium, or Elite).
2.1 Free Trial. New customers receive a 7-day free trial. No charges occur during the trial period. The trial begins on the date the Customer's phone number is forwarded to the Service.
2.2 Subscription. After the trial, the Customer is charged the monthly subscription fee for their selected tier on the same date each month. Current rates: Pro $397/month, Premium $697/month, Elite $997/month.
2.3 Setup Fee. A one-time setup fee applies, ranging from $497 to $2,500 based on business complexity, charged at signup before the trial begins.
2.4 Auto-Renewal. Subscriptions renew automatically each month until cancelled.
2.5 Cancellation. Customer may cancel at any time through the customer dashboard or by emailing [email protected]. Cancellation takes effect at the end of the current billing month. No refund is provided for partial months unless required by Section 3.
2.6 Failed Payment. If a charge fails, we will retry once after 3 business days. If the second attempt fails, Service will be paused until a working payment method is provided.
2.7 Price Changes. We may change subscription pricing for new customers at any time. Existing Customers' rates are locked at the rate they signed up at, with at least 60 days written notice before any change.
3.1 Trial Period. No charges occur during the 7-day free trial; nothing to refund.
3.2 Material Service Failure. If the Service fails to perform substantially as described during the first 30 days post-trial — including but not limited to: more than 24 consecutive hours of downtime, failure to answer more than 10% of inbound calls during normal business hours, or systemic failure to transfer designated emergencies — Customer is entitled to a refund of the first month's subscription fee upon written request.
3.3 No Refund for Standard Cancellation. Outside of Section 3.2, cancellation does not entitle the Customer to a refund of any fees paid.
3.4 Setup Fee Refund. Setup fees are non-refundable except in cases of Anchor Point's failure to deploy the Service within 14 days of the kickoff call.
Full refund details: /refund-policy.
4.1 Accurate Information. Customer must provide accurate and complete information at kickoff (business name, hours, services, prices, emergency contact numbers, etc.). Inaccurate information will degrade Service quality.
4.2 Phone Number Forwarding. Customer is responsible for setting up call forwarding from their existing business phone number to the number Anchor Point provides. Anchor Point can offer guidance but does not have direct access to Customer's phone carrier.
4.3 Compliance with Communications Regulations. Customer is responsible for ensuring their use of the Service complies with all applicable laws, including but not limited to TCPA (telephone consumer protection), CAN-SPAM, and state-level recording disclosure requirements. Anchor Point provides the platform; Customer controls how it is used.
4.4 No Restricted Use Cases. Customer may not use the Service for: (a) collections calls, (b) political campaigning, (c) telemarketing of products or services to numbers on Do-Not-Call registries, or (d) any use prohibited by underlying providers' acceptable use policies.
4.5 Anti-Discrimination. The Service answers all callers equally. Customer may not configure the Service to refuse or discriminate against callers based on race, color, religion, sex, national origin, disability, familial status, sexual orientation, or any other protected class.
5.1 Service Availability. We target 99.5% monthly uptime, exclusive of scheduled maintenance and underlying-provider outages. Outages are tracked in our internal incident log.
5.2 Best-Effort Quality. AI-generated responses may occasionally contain errors. We continuously tune prompts and welcome Customer feedback. We do not guarantee 100% accuracy.
5.3 No Warranty Beyond This Agreement. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
5.4 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCHOR POINT'S AGGREGATE LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE TOTAL FEES PAID BY THE CUSTOMER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITY.
5.5 Force Majeure. We are not liable for failures caused by events beyond our reasonable control, including outages of underlying providers, internet service disruptions, natural disasters, or government action.
6.1 Data Ownership. Customer owns all data generated by the Service relating to Customer's business: call recordings, transcripts, customer contact records, appointment data, and prompt configurations.
6.2 Data Storage. Recordings and transcripts are stored for 90 days by default, in the Customer's dedicated account. Longer retention available on request.
6.3 Data Use. We use Customer data only to provide and improve the Service for that Customer, generate aggregated, anonymized analytics, and comply with legal obligations. We do not sell or share Customer data with third parties beyond what is required to operate the Service.
6.4 Data Export. Customer may export all data at any time through the dashboard. On cancellation, we provide a full export within 30 days of request.
6.5 Data Deletion. Within 90 days of cancellation, we permanently delete Customer data unless Customer requests retention or extraction.
6.6 Privacy Policy. Detailed data handling practices are described in our Privacy Policy.
6.7 No HIPAA / PHI. The Service is NOT HIPAA-compliant. Customer may not use the Service to handle Protected Health Information (PHI).
Each party agrees to keep confidential any non-public information of the other party disclosed in connection with this Agreement, including business operations, prompt configurations, financial terms, and customer lists. This obligation survives termination of this Agreement for 3 years.
8.1 Anchor Point IP. Anchor Point retains all rights in the platform, software, prompts (templates), branding, and underlying technology. Customer receives a non-exclusive, non-transferable license to use the Service during the subscription period.
8.2 Customer IP. Customer retains all rights in their business information, customer data, recordings, transcripts, and any custom prompt modifications they make.
9.1 By Customer. Customer may cancel at any time per Section 2.5.
9.2 By Anchor Point. We may suspend or terminate the Service immediately if Customer violates Section 4 (e.g., uses the Service for prohibited purposes), Customer fails to pay after the failed-payment retry process, the suspension is required by law or by underlying providers' acceptable use policies, or Customer's use threatens the security or stability of the platform.
9.3 Effect of Termination. Upon termination, the Customer's Service access ends. Data export and deletion follows Section 6.
10.1 Governing Law. This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law provisions.
10.2 Informal Resolution. Before filing any legal action, the parties will attempt to resolve disputes informally for at least 30 days through good-faith communication.
10.3 Venue. Any unresolved disputes will be brought in state or federal courts located in Volusia County, Florida.
This section governs the SMS (text message) program operated by Anchor Point Agency AI LLC. These SMS Program Terms supplement the rest of this Agreement and apply to anyone who opts in to receive SMS messages from us.
11.5.1 SMS Program Description and Use Cases. Anchor Point operates an SMS program that sends two distinct message types to opted-in subscribers: (a) transactional messages, including demo confirmations, appointment reminders, support replies, and account-related notifications; and (b) marketing messages, including promotions, special offers, product updates, and event announcements. Each message type requires its own independent consent. SMS use cases are limited to communications related to the Anchor Point Agency receptionist service and demonstrations of that service.
11.5.2 Opt-In Process. SMS opt-in is collected through the Demo Request form at anchorpointagency.ai/demo via two separate, unchecked checkboxes — one for transactional messages and one for marketing messages. Consent is explicit, opt-in only, never bundled with any other agreement, and never required as a condition of receiving any product or service.
11.5.3 Instructions to Opt Out (Text STOP). To unsubscribe from SMS messages at any time, reply STOP to any message you receive from us. You will receive one final confirmation message confirming your opt-out, after which you will not receive further messages. You may also opt out by emailing [email protected] with the mobile number you wish to unsubscribe.
11.5.4 Help Instructions. Reply HELP to any of our SMS messages to receive a help reply with our support contact information.
11.5.5 Support Contact Information. For questions about the SMS program, message delivery, or opt-out problems, contact us at:
Email: [email protected]
Phone: (386) 999-4028
Mail: Anchor Point Agency AI LLC, PO Box 731285, Ormond Beach, FL 32173-1285
11.5.6 Message and Data Rates Disclosure. Message and data rates may apply. Message frequency varies depending on the message types you opted in for. Your wireless carrier's standard messaging and data charges apply to every message you send and receive in connection with our SMS program. Anchor Point does not charge a fee for SMS messages, but your wireless carrier may. Check with your carrier for details on your specific plan.
11.5.7 Carrier Liability Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. SMS message delivery depends on carrier-side factors including network coverage, your device's compatibility, and carrier-imposed message volume limits. Anchor Point is not responsible for SMS messages that are delayed, blocked, filtered, or otherwise not delivered by your wireless carrier or any intermediary network operator.
11.5.8 Age Restriction (18+). SMS opt-in is restricted to individuals 18 years of age or older. By checking an SMS consent checkbox on our Demo Request form, you represent and warrant that you are at least 18 years of age. We do not knowingly accept SMS opt-ins from individuals under 18 years of age. If we learn that a minor has opted in, we will delete the opt-in record promptly.
11.5.9 Link to Privacy Policy. Full details on how we collect, use, store, and protect SMS opt-in data, mobile numbers, and message content are described in our Privacy Policy, specifically Section 11.5 (SMS Communications and Mobile Messaging).
11.5.10 No Sharing of SMS Opt-In Data. Mobile opt-in data and SMS consent are not shared with affiliates or third parties for marketing purposes. We use SMS service provider subprocessors solely to deliver messages on our behalf and they are contractually restricted to that purpose.
11.1 Entire Agreement. This Agreement, together with the Privacy Policy, constitutes the entire agreement between the parties.
11.2 Modifications. We may update these terms with at least 30 days written notice to Customers. Continued use of the Service after the effective date constitutes acceptance.
11.3 Assignment. Customer may not assign this Agreement without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
11.4 Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
11.5 Notices. Notices to Customer go to the email on file. Notices to Anchor Point go to [email protected].